Refund policy

2-YEAR LIMITED WARRANTY:

If product inspection confirms that the COBB product is defective in material or workmanship, then COBB will provide free replacement of parts or exchange for a new grill. Customer needs to send COBB Grill Aus clear photos of the damage and serial number of the product to claim warranty.  

For further information under this warranty, please contact us. 

THIS WARRANTY IS VOID IF:

• The product is explicitly or implicitly modified, tampered with, altered or repaired in any way by persons other than authorised representatives of COBB.
• The product has been damaged through misuse, negligence, accident or natural calamities.
• The product has not been cleaned after each use.

Returns Policy: 

COBB Grill Aus is not liable for covering return costs for customers who have ordered the wrong product or have changed their mind about a product purchase. If the product is unused, packaging not opened or damaged, and is in full resell-able condition, then we can accept a return of the product. A refund will be sent once the product has been received and inspection has confirmed product is in full resell-able condition. The customer is responsible for the return shipping fee and will incur a 15% handling and restocking fee.